Withdrawal link in order emails and loss-of-value deductions
The contract withdrawal is now in every order email, and at inspection you can deduct the loss in value of returned goods. The confirmation, "We received your order request" and the tracking email carry the line "Changed your mind? Withdraw from contract here" instead of the return and cancel links. On a product or category you pick the Exception to the right of withdrawal (Art. 57) - for example pt. 3 for made-to-measure goods - and the customer sees it when withdrawing, while the decision stays yours. With Issue refund you add a deduction for handled goods with its reason, and can refund the delivery down to the cheapest standard delivery you offer. In English the Cancellations menu keeps its name; only the Bulgarian label changed, from «Откази» to «Анулирания», so it is not confused with «Откази от договора» (Contract withdrawals).
How it worksAll of this is in your shop from day one
New features reach every shop automatically - no upgrade to install and no fee for updates.
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